How to Build an Influencer Marketing Strategy

There’s no doubt about the fact that that influencer marketing is huge these days, with more than 70% of brands using influencers as a part of their marketing strategy this past year. The majority of these brands found success -- and indeed influencer marketing can be an effective tool for newer entrepreneurs who are scrambling to get a piece of the action or even for businesses who are already established and are looking for new ways to reach certain audiences.

Influencers have a ton of credibility and authority in a given field, and to that end, they’re excellent people to turn to if you’re thinking of marketing a product that fits the brand. But bear in mind that, the bigger a person is, the more they may expect in the way of compensation. Here’s a breakdown of some of the things you should be doing if your goal is to pursue an influencer marketing strategy.

What is influencer marketing?

Influencer marketing is essentially a way that companies can get people who already have a social presence talking about their product. It’s also a term for those who start their own business (often in the digital space) and continue to show leadership and authority on a personal level beyond the products they create.

Influencer marketers are people that have built a name for themselves in the digital sphere, and sometimes are just known for their social presence alone -- in other words, they may be “Instagram famous” or “YouTube sensations.”

When done well, this mode of marketing can be a powerful tool for both partners involved, allowing two different entities to potentially fuse and grow their audience.

Common Characteristics of Influencers

What does it take to “be” an influencer? Well, the truth is that they come in all shapes and sizes. When we talk about influencers in the digital marketing sphere, though, we’re usually talking big name entrepreneurs who are well-versed in some specific specialty in the digital space, such as content marketing, SEO or social media.

You may be familiar with names like Gary Vaynerchuk and Rand Fishkin already -- that’s because they’ve done a lot of work to make a name for themselves, and they continue to stay on the public speaking circuit, do a ton of writing and have fresh entrepreneurial pursuits consistently.

So what do people like this have in common? They’re typically quite prolific, multi-skilled and have an entrepreneurial aptitude. They’re not afraid to speak their mind, take charge and take risks. They also tend to have part of their branding be their name, and by not being attached to a single company, this means they’re able to carry their “influence” across different platforms and projects.

To add to this, it should be noted that all successful influencers have a specific focus on changing people’s minds -- that is, influencing their thoughts, decisions and actions. This is what makes them not only great at selling themselves, but of course selling other people’s products as well. Another key influencer strategy is that they spend a lot of time building authority and credibility in the field that they specialize in -- in other words, everyone in the business knows their name.

In a marketing context, here are a few key things that a great partnership with an influencer can bring in:

  • Engagement and reach. Influencers are naturally great at engaging audiences, sometimes through a single channel but more likely through multiple channels.

  • Authority. Influencers are well known for being the best in their field, so if they genuinely want to promote your product, it’s a good bet that people will listen.

  • They know how to close. Most influencers are really entrepreneurs and they’re great at establishing a firm hold on people at all phases of the buyer journey -- including the conversion (purchasing) phase. They’re great at convincing people, and that’s a good person to have on your side when it comes to selling products!

Tips for Building an Influencer Marketing Strategy

If you’re looking to find an influencer and trying to figure out how to use influencer marketing to market your own product.

Have a Product

Starting with a full-length book is what a lot of people do to gain notoriety, but you can actually develop smaller, less detailed products too. Choose a specialty, make sure you know it inside and out, and start selling (or even giving away) short PDFs or e-books to teach people more about why you do what you do so well.

Keep Track of your Goals and KPIs

When you engage in any new marketing strategy, it’s important that you track and monitor results so that you can be sure that you are getting an appropriate ROI. To this end, Paul May of BuzzStre am suggests that one of the first things you should do is make sure you not only choose the right set of key performance indicators (KPIs) to build your strategy around, but they should attract people to your platform that are actually engaged in your industry. This means you want to pay attention to each step of the funnel and see what your followers and customers are doing as they go through various purchasing decisions.

One of the main things that you’ll pick up as you partner with influencers is referral traffic, so this will be a key thing to look for as well. Other KPIs to bear in mind include cost per engagement, which will give you an idea of how much ROI you are receiving from influencer actions, new followers, actual reach, sign-up metrics, and indicators that give a clear picture of your overall visibility.

Know Your Competitors

When you understand the contextual landscape of the other people in your field, you will need to choose the person that suits your brand the best. This also applies according to audience segmentation and targeting. It may be that a favourite influencer uses a specific channel -- is this something you are already using? Or perhaps they can help you establish a fresh new audience for your product through a different channel?

The key thing is to figure out where conversations are already being had, and whether you can fill a gap in that specific space. You’ll also want to have a solid understanding of who is naturally talking about your products or services.

Get to Know Them Before You Make Them an Offer

No “sneak attacks” and don’t bombard them with random messages that they have no reason to answer.

Follow influencers that you genuinely respect and get involved in the community by corresponding twist them in social groups and showing your own expertise as well -- but in a genuine way. You don't’ want an influencer to get to know you because you are constantly harassing them!

One way around this is to use Mention influencer dashboard which lets you nurture influencers based on conversations and authentic engagement. Another way of following and tracking influencers is via Twitter lists.

Remember that if you find an up-and-coming influencer that still is looking for extra exposure, you may be able to strike a deal and work in tandem without any financial compensation. But it’s more likely that people understand their value and expect payment -- so don't chase around an influencer that you won't be able to afford!

In Conclusion

The key to being a great influencer is that - really, you need to first and foremost not be shy about letting your natural personality be a key part of your brand. Gary Vee does this for instance by being somewhat abrasive and harsh, at times. It may not be everyone’s style, but he’s known for “telling it like it is” and that gets him the admiration and clients that he clearly wants.

So this is a perfect example of why you have to let your natural personality shine through and not be afraid of perceived “flaws” if they are things that actually can help you differentiate yourself.

Not only that, but you must be able to provide consistent amounts of useful information as part of your engagement strategy. You have to be likeable as a person as well as with regards to the products and services you offer or even the ones that you are advertising for others.

Becoming a great influencer takes focus and honesty, and a lot of speaking and personal marketing -- it’s not something that just anyone could do. But if you can get your name known, through whatever product, channel or service, you can be sure that you’re going to be set for life.

Learn more about how to incorporate influencers into your marketing strategies by joining our globally recognised certificate course today - taught by the industry experts!

Source: Digital Marketing Institute

The Social Media Landscape in 2020

Let’s take a look at the state of social media in 2020, so you can get a grip on the big social media trends to watch out for this year.

According to Sprout Social, advertising spend on social media will surge north of $102 billion this year. There’s no denying that social media is as much about business and profits as it is about connecting people.

Data Security Gets Tighter

While Facebook is still a force, the fallout from the Cambridge Analytica scandal in 2018 continues to ripple through the digital marketing world. When news broke that the social media juggernaut had shared the personal data of 87 million Facebook users without their consent, NBC reported that Facebook experienced a 66% drop in consumer trust. 

Soon after that, the changes brought about by the GDPR in 2018 made it necessary for paid social media marketing efforts to become increasingly transparent, and data security has become a top priority for most companies ever since. 

In 2020, the U.S. is starting to follow suit, with California - the world's fifth-largest economy - rolling out its own privacy act at the beginning of 2020. The California Consumer Privacy Act is the most stringent privacy law in the United States, and could trigger a domino effect across the country, with many new state privacy laws expected to follow,

The prevalent public distrust of media (especially in this election year), and expectations of authenticity among celebrity influencers has made many brands shift their thinking from striving to obtain the greatest possible reach to focusing on quality engagement that is transparent. They are favoring community building through meaningful conversations with smaller groups. That is achieved by sharing insightful and valuable content and letting passionate followers take care of propagating it.

Despite the rising sentiment of distrust, offering a personalised customer experience remains an important factor for social media marketing strategies in 2020. So, online data collection through behavioral tracking is vital, and one-on-one communications on a large scale may become the best opportunity for marketers to achieve it.

Live Video and Stories Will Take Over

One of the biggest social media trends in 2020 will be the rise of the Stories format. First championed by Snapchat, ephemeral content is now available on Facebook, Instagram, WhatsApp, YouTube, and of course TikTok.

According to TechCrunch, the growth of video stories in 2018 was fifteen times as fast as conventional social media feeds. With millennials and Gen Z in love with the format, ephemeral video content provides excellent opportunities for marketers to engage followers. You can take it up a notch by making your video stories interactive, using polls to gather insights from your audience.

Brands can demonstrate a certain authenticity by going live. The audience knows that it’s an unpredictable endeavor with some inherent risks. Choosing to present a video live tells followers that the brand is open, honest, and willing to present itself as it is – warts and all.

Live video is not a novelty by any means, but it has seen consistent year over year growth. According to Wyzowl:

  • 89% of video marketers say video generates good ROI.

  • 83% of video marketers say video improves lead generation.

  • 87% of video marketers say video boosts traffic to their website.

Live videos offer a unique and powerful way to connect with your audience and deepen the relationship between your brand and its followers.

Authenticity notwithstanding, effective and engaging live videos are becoming increasingly more sophisticated. Gone are the days when talking in front of a webcam was sufficient. Higher production values, using multiple cameras and professional audio equipment, have now become the norm.

Social Commerce will Go Mainstream

Gen Z spends three times as much time shopping on social media platforms compared to the average online consumer. The vast majority of this online shopping is done on visual platforms like Instagram and Snapchat.

In truth, it was only a matter of time before social media and ecommerce came together, and 2020 may be a breakthrough year for social commerce. Research indicates that 42% of people aged 18-34 claimed to use social commerce regularly.

When online shoppers can buy products directly within their social media feeds, it offers a much better user experience, especially on mobile devices. We’re sure to see more social commerce pop up over the next year, as ecommerce businesses aim to leverage the strategy to create a smoother customer journey that drives sales and customer satisfaction.

Artificial Intelligence Will Dominate Customer Service

Just a few years ago, the concept of customer service chatbots seemed far-fetched. Even harder to believe was the notion that customers would actually want to communicate with a chatbot instead of a person. 

In 2020, chatbots are much smarter and faster, as advances in AI technology have transformed the software into a real asset that can enhance any business. Consider the following stats from 2019:

  • 90% of companies reported faster complaint resolution times with AI chatbots

  • 56% of consumers preferred to contact businesses by text message as opposed to calling customer service.

  • Chatbots can reduce customer support costs by 30%.

AI chatbots don't need breaks and don't get overwhelmed dealing with multiple customers at the same time. As technology improves, more businesses will adopt it into their social media strategies.

CEOs and Executives on Social Media

With transparency, openness, and trust poised to remain business watchwords for the foreseeable future, we expect to see an ever-increasing number of CEOs and top executives becoming publicly active on social media. According to a report by Domo and CEO.com, only 39% of Fortune 500 CEOs had some social media presence in 2014. Today, those who are ignoring social media or aren’t leveraging it well are missing out on a competitive edge.

CEOs who are accessible, demonstrate leadership, and are interested in engaging with their customers' feedback (both good and bad) go a long way towards building goodwill and improving the company's overall reputation.

Dataconomy published a ranking of the top CEOs based on social media sentiment. The top executives, derived from Forbes, Harvard Business Review, and Fortune lists, had to have at least 40,000 tweets about them over the span of 12 months. Data from Twitter was used to find out how the general public feels about them.

“The top three ranking executives, Brian Chesky (Airbnb), John Legere (T-Mobile), and Marc Benioff (Salesforce) were viewed positively for being leaders of successful companies but more interestingly, as being accessible communicators that displayed leadership on social and political issues,” notes Jean-Pierre Kloppers, CEO of BrandsEye, the opinion-mining company that analyzed the data for the report.

The success of top-ranked Brian Chesky is attributable in part to his frequent public interactions on Twitter. He also gained favor when he tweeted that Airbnb would provide free housing for anyone stranded by President Trump’s 2018 travel ban. 

Marc Benioff of Salesforce, who is in third place, also achieved distinction by asserting himself on political and social issues, namely his opposition to a proposed discriminatory LGBT law in Texas. Half of John Legere’s tweets are direct responses to customers’ questions and complaints, making him the most accessible CEO on the list. Another highly-connected CEO in 2020 is Elon Musk, who is never too shy about letting the world know what he is doing with Tesla.

Influencer Marketing Will Keep On Growing

It’s clear now that influencers aren’t going anywhere. Millennials birthed the YouTube star, and Gen Z is making influencer marketing a fully-fledged - and very lucrative - career path for the future.

In 2020, 59% of marketers plan to increase their influencer budget, leveraging the reach and persuasive powers of relatable people with dedicated niche audiences. Interestingly, it’s the micro-influencers with 10,000 - 100,000 fans that should benefit most, as many small businesses opt to partner with these individuals rather than bust the budget for celebrity endorsements.

One potential challenge is the news that Instagram started hiding likes, which could pose a problem for micro-influencers trying to get noticed in 2020. Nevertheless, influencer marketing remains an integral aspect of modern social media, and as social commerce and video stories rise, so too will the influencer marketing industry.

Change is Afoot

In 2019, we saw TikTok explode to 1.5B downloads, shaking up any beliefs that the leading platforms were invincible. The younger generations prefer videos, interactive content, and augmented reality (AR) apps like Snapchat and TikTok rather than the traditional social media of Facebook and text posts.

If businesses are going to maintain their edge in 2020, marketing teams need to keep up to date with social media trends and embrace new ideas and technologies like social commerce and AR.

Something doesn’t change though - a globally recognised certificate will always look good on your resume, especially when the digital marketing industry in Hong Kong is still blossoming. Get in the door early to reap the benefits - our courses are taught by the industry experts so you will know how to deal with the local market better!

Source: Digital Marketing Institute

Digital Marketing Landscape during this Difficult Time

It feels as if the world has never changed as quickly as it has in the last two weeks of life in this global pandemic. Our aim here is to bring you just a few stories that caught our attention in the world of digital marketing over the last couple of weeks. Don't forget to check out our very useful tips on how to stay productive at home.

Huge Increases in Social Media activity

The last few weeks have seen enormous jumps in online activity. Facebook recently shared its own data, noting that total messaging on its platform was up by more than 50% over last month. This would include Facebook Messenger, Instagram and WhatsApp combined. It also claimed that time across all apps since the crisis had grown 70%, as well, and time in group calls (three or more participants) was up by more than 1,000% during the last month.

WhatsApp limits message forwarding

According to a company blog… “we’ve seen a significant increase in the amount of forwarding which users have told us can feel overwhelming and can contribute to the spread of misinformation. We believe it’s important to slow the spread of these messages down to keep WhatsApp a place for personal conversation.”

Additionally, the company is also working with nonprofit organisations such as the WHO to build helplines, and has committed to donate millions of dollars. The World Health Organization’s helpline on Messenger and WhatsApp has already reached more than 10 million users, days after its launch. The Indian government also launched a helpdesk bot on WhatsApp last month.

The WHO has partnered with WhatsApp to launch a messaging service that will provide the latest information on the virus to about 2 billion people.

Zoom privacy issues

Since our last update (see below) Zoom has become an integral part of today's communications. But as it has grown so have concerns over privacy issues.

Healthcare workers on the front page

Frontline carers across the globe are receiving attention and support in many ways, not least in presenting them as they are, like in this well-received Dove campaign or on the covers of Grazia magazine.


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Google 3D Animals

Google's launch of its 3D Animals app has been a timely one, keeping many kids (and adults) busy in their homes and even tieing in nicely with the immensely popular Tiger King show on Netflix. 

Dreaming of Travel

Some tourism organisations are trying to remind people that someday, we might just be able to travel again.

Maskies, no Selfies

Two new hashtags to watch for, #maskie and #maskiesnotselfies

Social Distancing temporary logos proving to be not so popular

A number of big-name brands, including McDonalds, have tried their hand at adjusting their brand identity to fit with the times. Not everyone likes the trend

We hope you enjoy the news update, and if you would like to invest in yourself more by taking time to learn something new, you can enrol in a globally recognised certificate course today - taught by the industry experts, so you can feel fulfilled at home.

Source: Digital Marketing Institute

3 Tips to Make Your Virtual Event a Success

It’s fair to say the digital events landscape is fast-evolving. In part, driven by the demand to convert offline events to an online version. 

With accessibility to new and innovative platforms, hosting your event virtually is now relatively straightforward. 

If you’re considering switching to an online platform or you’re keen to get to know how to host your event digitally, here are three key points–complete with recommended tools–to guide you through putting all the pieces together. We’ll also throw in some useful advice on how to make your event stand out on Google.

#1: Choosing Your Virtual Event Platform

It’s important to pick a platform that’s suited to your event type, criteria and budget. When you pick the right platform, you’ll be well on your way to making your online event just as successful as the in-person version.

Beginner Platforms

If you need a solution fast but don’t have the time or resources to explore a new platform, consider leveraging social media for live streaming.

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Facebook Live lets you broadcast a live video out to your audience on your company profile or group page. With almost 2.5 billion monthly active users, it is of course the biggest social network in the world, so there’s a good chance your target audience will already be there.

Recorded content remains on your wall post-event, so any viewers who may have missed it can catch up later.

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Instagram Live allows you to share video with your followers in real time. However, once a live event is over, it's no longer visible in the app unless you share it to your story. It is a popular choice, especially with creatives and celebs.

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YouTube Live is another great option to engage with your audience on demand. With a growing user base of over 2 billion logged-in users, it’s a great way to connect with new users.

YouTube is owned by Google and bridges social media and search engines. Your videos remain more evergreen and findable than on other social media platforms, where they often get buried away over time.

Beginner Platforms - Advantages

  • Your social media channels are your ready-to-go option. They're relatively simple and easy to use, with no requirement to install additional software.

  • Broadcasting directly from these channels is free, which eliminates your costs dramatically in comparison to a physical event or online software.

  • You have a direct link to your target audience, on a platform that they’re already familiar with using.

Beginner Platforms - Disadvantages 

  • Some social media channels impose limitations for streaming on different devices. For example, YouTube expects a minimum of 10,000 subscribers to be able to broadcast directly from mobile.

  • Although video can be saved to your timeline and/or stories on Facebook and Instagram, live comments and likes are sometimes lost.

  • While these beginner platforms may be all you need, user participation is generally limited to comments so they can lack the in-person interaction that an offline event has. 

Intermediate Platforms

To better mimic the interaction you can expect at an in-person event, let’s review two intermediate platforms - where you can create conference rooms, team meetings, and webinars.

Zoom is a collaborative web-based video tool that facilitates dialogue between users, all within one easy-to-use platform. Its free version generally allows for 40-minute group meetings and 100 participants.

Zoom also offers basic polling, Q&A, and even a virtual hand-raising feature. There are premium options available for up to 1,000 participants and 24-hour meetings.

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Hangouts Meet is part of Google’s G Suite and is another great option for hosting your virtual event. You might know Google Hangouts as a tool for casual hangouts, but Hangouts Meet was intended for more professional use.

While you can use Google’s classic chat for free, the number of participants is limited to 25. Hangouts Meet extends this to up to 250 participants and offers similar features to Zoom.

Google is currently offering Hangouts Meet features for free due to the outbreak of the Coronavirus

Intermediate Platforms - Advantages

  • Integrated apps and features add value to your online event with more opportunities for networking, user engagement and follow-up.

  • Both Zoom and Hangouts Meet are geared towards user participation - not just viewers. You can add co-hosts or guest speakers to help and support your event theme.

  • You can encourage attendees to become panellists. Panellists can share their webcam and screen, so you can ask questions in real-time to emulate the user experience of an in-person event.

Intermediate Platforms - Disadvantages

  • Both Zoom and Hangouts Meet have associated running costs when used professionally. While the plans offer great value, they may be unattainable on a restricted budget.

  • There is a steeper learning curve with these platforms when compared to the beginner options. If they are new to you or your business, you may find it harder to achieve sign-off or buy-in from the wider team.

  • Some have flagged Zoom as having security issues but these can be easily mitigated by not posting meeting URLs in public places, like on social media, and by being selective with who can share screens.

Advanced Platforms

If you’re after more engagement features in your virtual event, we’re suggesting two tools that push as close as you can get to face-to-face human interaction.

Whova is a specialist virtual event solution that aims to put intelligence into event management. It’s packed with features, including name badges, live polling & surveys, a social wall, and quizzes, and it offers in-depth analytics and post-event reports.

If you’re looking for a ‘bells and whistles’ virtual event solution or if you have specific requirements that aren’t covered by Zoom or Hangouts Meet, Whova is worthy of your consideration. 

Zoom + Slido. Slido specialises in enhancing audience interaction and can be integrated into Zoom. It goes well beyond the basic polling and Q&A features that Zoom offer, and boasts in-depth analytics and a smooth user interface.

GoTo Webinar is another popular online tool.

Advanced Platforms - Advantages

  • Through adopting the most innovative and immersive platforms on the market, you’ll be setting yourself apart from your competitors.

  • Having a one-stop-shop for all your virtual event needs can enhance brand identity, user satisfaction, and interaction.

  • The integration on these platforms provides effective and actionable data that can help with the quality and delivery of future events.

Advanced Platforms - Disadvantages

  • Feature-packed specialist platforms can be prone to glitches, which can have a knock on effect to user-satisfaction.

  • Integrating innovative technology requires significant time and resources, which can prove challenging and overwhelming - particularly if you don’t have either on your side.

  • Advanced platforms are generally at a higher price point, so they are more suited to serious virtual event organisers or where there is a clear ROI.

#2: Promoting Your Virtual Event

It’s vital to develop a virtual event marketing strategy that aligns with your goals and works online.

By Email

If you already have an existing contact list, your greatest ROI for event promotion will be email marketing. You should spend time crafting emails and choosing the right email platform.

Although many advanced virtual events solutions provide in-built email functionality, serious marketers prefer to send emails, reminders, and follow-ups through their own dedicated email platform.

If you need an email platform and you're new to email marketing, Mailchimp is a great place to start and has a free option to get you going.

If you’re looking for more power in your email marketing and more integrations to other applications, you might want to check out Active Campaign. It also features direct integration with Zoom.

By Social Media

Connecting in a fun and innovative way with your following on Facebook, Instagram, LinkedIn, or Twitter will help you share the word about your virtual event. Rather than just using all your platforms, you might want to think carefully about which one or two platforms would be most beneficial, depending on your audience, event type, and any other factors.

You can create an event-specific hashtag to use before, during, and after the event. You’ll be surprised at how effective this can be in engaging your viewers over the course of your promotion and live broadcast.

Finally, if you have influential followers on social media or key partners, consider asking if they’d promote your event to their audiences. Before you do, think of ways you can make the promotion mutually beneficial - perhaps they could benefit from being an affiliate of your event or you can, in turn, promote their future events.

#3: Repurposing Your Video Content

Your content doesn’t stop being valuable once your virtual event is over. Why not cut, edit, and stitch into other formats?

Convert Your Video Into a Podcast

Perhaps your event included an interview from an expert on a specific topic. If you have a podcast, this could work really well converted into an episode.

If you need ideas of how to edit the audio from your videos, consider using a free tool like Audacity or a premium tool like Adobe Audition.

Another idea would be to edit highlights from your live event. These can be shared with your attendees and embedded on your website for promotion and brand awareness.

Transcribe Your Video As a Blog

The video from your virtual event will contain lots of great footage. Why not use an A.I. tool like Otter or Searchie to transcribe it into text and then create a series of blog posts?

Searchie goes a step further by making your video content searchable - great if you’re creating a lot of live video content!

Sharing on Social Media

There’s a fair chance there will be lots of great soundbites from your virtual event that would work well on social media. Whether it’s an insightful quote, a short video tutorial or even an infographic, these can all captivate your followers.

Create a mix of stills and short video clips using Canva for image, or Filmora for video. These can work well to drive awareness to your product and to promote any future events you may want to host.

Bonus Tip: Make Your Event Stand Out On Google

If you’d like your event to really shine on Google, you’ll need to add structured event data to your event’s webpages.

Structured data is code added to your webpages to make it easier for search engines like Google to better understand the page, pulling out key information and highlighting it more visually within their search results.

With the spread of the Coronavirus and rise of online events, Google has updated its structured event data to allow webmasters to communicate about events that have been cancelled, postponed or even converted from in-person to online only.

Organising a digitalised event doesn’t need to be complicated. But just like the in-person version, it does require research, time and resources to pull it off successfully.

With a great strategy, you can turn any in-person exhibit into a virtual event.

By planning your virtual event in advance as much as possible, getting to know the tools and marketing it well, you can extend your reach to new and larger audiences that your in-person events could only dream of attracting.

Creating an online event is easier now than ever before, so why not consider creating one today? If you want to increase the chance of success, join our globally recognised certificate course today - taught by the industry experts to find out more!

Source: Digital Marketing Institute

Covid-19 (Coronavirus) Handbook for Social Media Marketing

We are very happy to share with you a very timely guide to best practice for managing social media posts at this uncertain time around COVID-19 (Coronavirus) The guide reviews some good examples of Reassurance and Content Ideas.

Alison Battisby, founder of Avocado Social, joined us recently for a lively webinar and will soon be heard on our podcast series. 

Download the guide below, and if you share it please ensure it is credited to DMI and Avocado Social.

DOWNLOAD: Covid-19 Handbook for Social Media Managers

Looking for more ways to improve your social media marketing strategies? Join our globally recognised certificate course today - taught by the industry experts, and there are online courses you can take during this stay-at-home period!

Source: Digital Marketing Institute

Google BERT: What is It and What It Means for SEO

Every so often, Google makes a big update to its core algorithm. In October 2019, it was the introduction of BERT.

But with hundreds of Google updates every year, what sets BERT apart from all the rest?

Well, according to Google, BERT is their biggest update in five years (since RankBrain), and it impacts one in ten search queries.

Put simply: BERT promises to more accurately answer the questions that you have on Google.

What is Google BERT?

BERT stands for Bidirectional Encoder Representations from Transformers.

While this sounds complex, all we need to know is that it’s Google’s way to better understand the finer details of the natural language that we use.

In fact, before Google introduced BERT as part of its main algorithm, it was released as an open-sourced neural network.

This meant that anyone with the technical know-how could use the code to train their own state-of-the-art question answering system.

Wow, that sounds like a lot of fun – but how does BERT work? 

How Does Google BERT work?

In the past, Google hasn’t always been great at understanding complex or conversational searches.

And according to Google, “people often type strings of words that they think we’ll understand but aren’t actually how they’d naturally ask a question”.

This phenomenon is known in Google HQ as “keyword-ese,” and it's something Google wants to avoid.

So, through machine learning and natural language processing, BERT processes the full context of a word from a query. It then reviews the words that come before and after it, rather than just focusing on each word at a time.

Before releasing BERT into the wild, Google did a lot of testing. Testing to see whether the before and after results were improved. Here are two examples of the tests for you to review:

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For the keyword “2019 brazil traveler to usa need a visa” the preposition “to” is important.

This shows that the traveler wants to visit USA from Brazil, and not the other way around.

Before BERT, Google didn’t understand this nuance or the full context of the query and would promote results for USA visitors travelling to Brazil, which, of course, isn’t what the searcher expects!

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For the keyword “parking on a hill with no curb,” Google would previously be confused by this query. It would put too much emphasis on the keyword “curb” and ignore the word “no.” Again, delivering results which weren’t necessarily what the user expects.

From Keyword Matching to Keyword Intent Matching

Now, deciding what makes quality and relevant content is something Google has been focusing on for a while.

In 2013, Google revamped its main algorithm and named it Hummingbird.

Before this, Google’s scoring of whether a page was deemed relevant or not, was largely related to how well it had been keyword optimised.

If you include keywords into important on-page elements like title tags, headings and within the body of the content, you would score highly. You can think of this approach as relevancy 1.0.

However, one of Hummingbird’s main goals was to move away from “strings, to things” by better understanding the meaning of keywords and how they related to other topics, rather than the string of characters that make up a word.

Fast forward a couple of years (2015), and Google introduced Hummingbird’s first new sub-algorithm: RankBrain.

It was special because it was Google’s first artificial intelligence algorithm.

RankBrain better understands the user intent behind a keyword, and it focuses on providing the best result possible, rather than the best keyword optimized result.

Google has gone public in saying RankBrain is one of its top three rankings factors.

So, here’s what you need to know… there is now an increasing shift away from merely keyword matching a search query to satisfying the underlying keyword intent of a query.

If you think about it, it makes a lot of sense. Google now uses artificial intelligence in an attempt to work out when a user is satisfied or not. Keyword intent matching is fast becoming one of the most important aspects of modern SEO.

So, what’s the difference between BERT and RankBrain?

Well, let’s start with the similarities. Both are controlled by Google’s main algorithm Hummingbird, use artificial intelligence and focus on understanding the intent behind a search query, so they can help deliver the best result possible.

RankBrain excels on understanding the user intent for long-tail, more specific and unknown keywords; while BERT tackles the finer nuances of natural language.

When you start to think about the user intent behind a keyword and what the best results might be for the user, you have graduated your thinking from relevancy 1.0 (keyword matching) to relevancy 2.0 (keyword intent matching).

Should You Change Your Approach to SEO?

Probably not.

Google has been saying, for what seems like an eternity, “focus on the user and all else will follow”.

Google’s philosophy hasn’t changed, but with the advancements in artificial intelligence, Google is now getting better at understanding what the user wants and is working harder to identify the user’s intent behind many more keywords.

So, modern SEO now combines both relevancy 1.0 (keyword matching) and relevancy 2.0 (keyword intent matching) to produce relevant content. Both of which are fundamental in your SEO success.

Now, with the introduction of artificial intelligence through Hummingbird, RankBrain and now BERT, it’s clear to see Google is doubling down in providing the best user experience to its users.

Are you doing the same?

If you want to know more about internet marketing, especially what it does and how it can help you, join our globally recognised certificate course today - taught by the industry experts to find out how! Better yet, you can take the courses online!

Source: Digital Marketing Institute

9 Tips for Working and Studying from Home

Whether you are studying or working from home - keep yourself healthy, happy and productive with these 9 TIMELESS top tips.

Tip 1: Get Dressed - You’ll see plenty of tips recommending you to dress as if you are going to work. Depending on your work dress code, this actually might leave you feeling a bit out of sorts - personally, the idea of sitting suited and booted at a desk when I won’t be seeing anyone does nothing other than make me feel a bit ridiculous and uncomfortable. 

The key takeaway in this tip is really about the psychology of starting the day as a workday.

Keep to starting the day as close to a normal routine as possible. So, get up, shower, get your breakfast, and get dressed - don’t stay in your pajamas all day and start the day as close as possible to your normal workday routine.

Tip 2: Create Your Space - Make sure you have a dedicated space and that you have easy access to everything that you need. That includes getting the temperature and lightning right (blinding sunlight and a virtual meeting is not a great mix). Make sure your space allows you to sit comfortably at a desk space, somewhere that’s quiet and that will allow you to concentrate. You can also learn some tips on how to look your best on a video call. There are a plethora of articles available on this,

Tip 3: Organise Your Time - Plan and coordinate your day. Take control and set your day up so you can manage your time effectively and be productive. Check out what meetings you have the day ahead, you may have to coordinate with those within your household: for example, your spouse and you may want to try not to have virtual meetings at the same time, so one of you can act as a parental vigilante/referee during this time.

The important factors in this top tip are motivation and productivity. So set a to-do list, make sure you address the priorities and challenge yourself to tackle a handful of those little horrible tasks that you could easily kick down the road for another day.

Tip 4: Goal Setting - Yes, this tip could be included in organising your time. However, its importance really shouldn’t be underestimated. To keep yourself in a happy headspace, make sure that the to-do lists you create are realistic and achievable. That will make it more rewarding and keep you focused.

Tip 5: Minimise distractions - The critical word here is “minimise”,  it’s near impossible to remove or eliminate all distractions, especially as we are all online. Trying to multitask won’t be productive and will leave you feeling frustrated and agitated so when organising your schedule do small things to make your sure your space is calm - turn off text and email notifications and schedule in times to address/respond to these. Create a signal/sign so that your family/housemates know when you CAN and CANNOT be disturbed.

Tip 6: Take Breaks - It can be tempting when working from home to power through and keep working but regular breaks will boost your productivity and focus. Furthermore, it feeds into keeping that normal routine - if you had an 11 am coffee/tea break when working from an office, do the same at home. Physical exercise and timeouts are also good for maintaining your mental health and wellbeing so stretch your legs at lunch, try some meditation or do a workout using the many apps and videos that are available.

Tip 7: Go Digital - There is a myriad of technology apps, tools, and platforms to let you communicate with your clients, colleagues and fellow DMI members. Use video technology (like our courses, which offer online classes), where feasible, IMs, and DMs to communicate. Take full advantage - it's good to talk for business and for mental health, so make sure you're fully present.

Tip 8: Stay Connected - Get creative and make excuses to get together with your colleagues. This is so important - it reminds us that we are all working together for a common goal. It provides an opportunity to share problems and celebrate wins and completed tasks. For example, weekly communal online tea-breaks can be set up for something fun. If you have a tip on staying connected, tell it to your colleagues so remote working can be more enjoyable.

Tip 9: The Finale, Look After Yourself - Saving the most important tip for last! A happy rested you is the key ingredient. Get those eight hours of sleep. Make sure there is a degree of separation between work life and home life - when your working day is done, close over the door to your workspace. Be mindful of the information you consume about current events or any other news.

We hope you find the tips above helpful. If you would like to invest in yourself more by taking time to learn something new, why not enrol in a globally recognised certificate course today - taught by the industry experts, so you can feel fulfilled at home?

Source: Digital Marketing Institute

How the Internet of Things is Disrupting Digital Marketing

According to findings from BI Intelligence, the number of devices in the Internet of Things (IoT) will have doubled between 2014 and 2019. Digital technology has blurred the line between online and offline life. From wearable technologies that track your fitness 24/7, to the ability to watch your favourite show while commuting to remote access to electrical devices in the home - the shift to mobile devices has changed how we interact with the world around us.

Find out how IoT technologies are creating new habits and behaviours in consumers and what this means for digital marketers.

What Is the Internet of Things?

The Internet of Things (IoT) describes any device that has a sensor or connection to the internet, and may also be able to connect to other devices that have the same capabilities. In the current market, there is a seemingly endless array of devices that operate as part of the IoT, including:

  • Headphones

  • Smartphones

  • Wearable devices like smartwatches and fitness trackers

  • Laundry machines

  • Coffee makers

  • Enabled vehicles

  • Lamps

  • Digital home assistants like Alexa and Google Home

Major research analysis firm Gartner expects that there will be around 26 billion IoT-connected devices. Not only will our use of these devices change our everyday lives, but various IoT applications will allow organisations to create a whole new array of disruptive business models. However, it’s important to understand how is the IoT currently disrupting the digital marketing landscape and how you can take advantage of this broad industry to design a digital transformation strategy.

How the Internet of Things Impacts People and Behavior

According to a study conducted by Dresner Advisory Services, the majority of industries state that IoT is not important. However, IoT and digital disruption trends all point to the potential of IoT technology to change the face of business and marketing intelligence as we know it. Things like big data and disruptive digital technologies are paving the way for a new digital marketing strategies and technological introductions that can make lives easier.

As we move further into the information age, both professional and personal use of IoT technology will advance further and become a part of everyday life. Similar to technological advancements of the past, it’s difficult to predict exactly how intertwined our daily activities and technology will become in the future. However, it’s important that digital marketers do their best to understand how the current IoT market operates, the risks involved, and how big data is changing the digital marketing industry.

IoT devices will produce unprecedented amounts of data, meaning how we calculate and measure the impact of the devices will have to advance. In addition, it’s up to developers and companies to minimise security risks involved with this massive amount of data storage, tracking, and analysing.

IoT: Disrupting Digital Marketing

Although the introduction of IoT devices into an increasing number of areas of our life seems like the natural progression of technology use from here, the prominence of these devices is changing industries and how they operate, including digital marketing. This digital disruption requires that professionals in the industry start taking the inevitability of IoT technologies more seriously, as they will not only impact consumer behaviour, but the marketing platforms used to grab their attention.

However, best-in-class digital marketers can use this opportunity to create a digital marketing strategy that harnesses the power of IoT technology and adapts to industry-wide change. To make the most out of a disruptive business model, digital marketers must understand how customers will be affected by the IoT and use this digital transformation to their advantage.

So how exactly is the Internet of Things disrupting digital marketing?

1. Big Data is Here to Stay

With the Internet of Things comes access to a wider range of information from various touchpoints. From a internet marketing standpoint, this is immensely helpful in generating a greater understanding of the customer journey from start to finish. For example, marketers are able to see when a customer’s interest in a product begins, their buying journey, up until the point of purchase.

Throughout this journey, digital marketers will also have the opportunity to use this data to their advantage. Because implication of IoT technology allows marketers to see where a customer is on the buying journey, they can also generate more touchpoints for positive customer interaction. With increased access to customers, marketers will be able to find new ways of communicating with them to answer questions and create a connection with the brand at an earlier stage, rather than when a purchase is made.

However, it should be noted that any use of customer data must consider privacy concerns, which will only become stricter with time. The General Data Protection Regulation (EU GDPR) set forth by the European Union became enforceable on May 25th, 2018. Regulations such as these set firm guidelines for how data processors and storage organizations can release customer data, restricting how much big data will be accessible to digital marketers and research companies.

2. Market Research Will Be Enhanced

Although data gathering, processing, and analysis are currently quite sophisticated, the Internet of Things will only make market research for digital marketers bigger and better. In the current market, IoT for B2B enterprises is already an industry norm, and consumer access to IoT devices will do the same for B2C marketers. As discussed above, the prevalence of IoT-enabled devices in the home will allow marketers to have more data to analyze. This surge in data will allow marketers to streamline their processes and reach niche audiences in new ways.

Because of the connection between the IoT and the cloud, marketing professionals will be able to perform better predictive analysis of their target customers evolving wants and needs.

3. The IoT Unlocks Consumer Lifestyle Information

The Internet of Things doesn’t simply access information that a consumer chooses to share publicly on platforms like social media, but information about their everyday lifestyle.

Consider the types of IoT-enabled devices that will be utilised by the general consumer: coffee makers, thermostats, home automation systems, and wearable devices like smartwatches are just a few. These devices are integral parts of a consumer’s everyday lifestyle - from when they wake up in the morning until they go to bed. For digital marketers, access to data on lifestyle trends means that they can see how, when, and why specific products or services are being utilised.

4. The SEO Industry Will Be Impacted

According to Beth Kotz, individuals specialising in SEO will experience a major shift in their industry, thanks in part to the prominence of the IoT as these devices become more advanced.

The IoT is changing how human language is processed by devices and machines, as people frequently pose queries more naturally when spoken as compared to when questions are typed into Google. You can experiment with this theory for yourself: the next time you ask Siri a question, note the wording that you use as compared to typing out your question online. Chances are, you’ll find that your language is more “humanised” when speaking to Siri.

Beth Kotz from Type A Communications goes on to explain that the increasingly frequent use of AI technology like Apple’s Siri, Amazon’s Alexa, and Google Home means that “search engines strive to understand the intention of the user as opposed to honing in on a keyword.” No longer will web pages be ranked simply on the inclusion of keywords, but on the natural language that is contained within its content. For marketers, this shift from keyword-based SEO content to intention-based writing will be a major aspect of the IoT landscape.

Using IoT Ethically as Digital Marketing Professionals

As a professional in the digital marketing industry, the privacy of consumers should be of the utmost importance to you, especially as we move into an age where the amount of consumer data will surge. Although many consumers react positively to having product offerings and sales funnels customised to their unique preferences and needs, they also value their privacy both online and offline.

A major challenge that the digital marketing industry will have to overcome is how to develop these personalised purchasing experiences without being perceived as intrusive. To align your digital marketing strategies with the expectations of the consumer, it’s vital that you demonstrate a high level of security and ensure that the consumer information you’re analysing is protected.

In the same way that data collection will change with the increase in technology use, how marketers utilise this data and interact with consumers will also have to change. It’s imperative that digital marketers start preparing now for the major changes that the IoT will inevitably bring. Start by conveying a sense of trust and understanding of your target audience, and develop a sincere connection with their needs and expectations starting today. Align with your consumer, and use the IoT development as an opportunity to refine your digital marketing strategy.

Now you have a better understanding of what IoT is - learn how to improve your digital marketing strategy by joining our globally recognised certificate course today - taught by the industry experts!

Source: Digital Marketing Institute

7 Popular Content Types and How to Use Them

Content is the currency of the internet, and there are hundreds of types that brands can focus on creating to engage audiences, reach new target markets, provide value to customers, and entice new prospects.

But with all the different types of content that are out there, it can be difficult for brands to know which ones to focus on, so today we’re going to go over the top seven content types and how you can use them to drive growth.

1. Blogs

Blogging has been around for as long as the internet has, but the practice has become more sophisticated over the years, especially when it comes to businesses using blogs to engage audiences.

Today’s blogs are relevant, high-quality, and well-written pieces about topics that your audience finds interesting, so they can be a great tool for building authority, trust, and relationships, and consequently driving conversions. Other benefits of a blog are that posts are relatively easy to write and publish, they're highly shareable, and they're easily discovered by search engines.

Blogging best practices: If you don’t have a self-hosted blog, you can use services such as WordPress, Tumblr, Medium, and Blogger. Blogging, however, is a regular commitment, and you have to be prepared to post every couple of days. You should always include a call to action in each post, and link blogs to each other and to other content to help readers discover more about you.

You should also optimise your posts with relevant keywords, as long as they're worked in seamlessly and naturally. Finally, make sure you focus on topics that will interest your target audience, and use your expertise on the subjects to build authority and trust.

2. Listicles

List articles may seem somewhat gimmicky, but they're extremely popular and aren't going anywhere. One of the reasons they're so popular is because they're easy to read, scannable, visually appealing, and—when done right—interesting and highly shareable.

From a content creation perspective, listicles are also easy to write, because once you have a topic and a number, all you have to do is fill in the blanks. However, that doesn’t mean you can throw together a listicle without putting any thought into the content matter because even this type of content has to be informative and high-quality.

Listicle best practices: Always remember to number your subheadings in a listicle, and make sure the number matches the title; otherwise, you'll confuse readers. Like other content types, lists should still have introductions and conclusions, and they should be optimized with relevant keywords. You can have as many numbers in your lists as you like, and long lists are just as acceptable as shorter ones, but details are always important.

Coming up with catchy and unique titles is an important part of writing list articles, but be sure the heading matches the content (no clickbait).

3. Ebooks

Ebooks are a type of long-form content, and as the name suggests, they're electronic books that are often available as PDF downloads or in HTML format. This type of content can give you a great outlet for sharing your knowledge and expertise on a given topic. Ebooks have a number of benefits, including lead generation, establishing authority, growing email lists, and beefing up your overall content offering.

Ebook best practices: The main focus of an ebook should be providing solutions. Otherwise, it won’t be of value to your audience. Therefore, minimize the time you spend on advertising and focus more on generalised solutions. A good rule of thumb for ebooks: keep the promotional elements to between 5 and 10 percent of the content. This type of content demands research, time, and quality writing, so it’s best to have a plan in place before you start.

The content doesn’t necessarily have to be evergreen, but if it is then you'll get years of return on the investment, and you'll be able to use the ebook to continue reaching new audiences long after it’s published. Ebooks can be long, so be sure to break up the content using chapters, subheadings, bullets, graphics, infographics, and other interesting formatting elements. You should also put some time into the title and the design because this is what will attract and engage readers.

4. Infographics

Infographics are among the most popular types of content you can create, and this is because they present a great deal of information (such as statistics, research, and other data) in a visual way that’s engaging, digestible, and shareable.

In fact, infographics are shared three times more often than other content types on social media, so they can also help you with your backlink building, as well as growing your audience.

Infographic best practices: Creating an infographic is an art, and there are lots of things to be aware of when designing one. For one thing, it’s important to incorporate plenty of white space into the piece to keep it clean and organised. Many infographics also break content up into sections to keep information separate and use complementary colors to maintain interest. To ensure clarity, come up with a descriptive title and use clear fonts that are easy to read.

5. Video

Video is an enormously successful form of content, and by 2020 it’s expected to account for 80 percent of all web traffic. Moreover, 96 percent of consumers find product videos helpful, and nearly 75% are more likely to make a purchase after watching a video.

Any type of video content will help you engage your audiences, increase shares and comments, increase conversions, and drive traffic to your website. Other types of videos you can consider are interviews, call-in shows, a behind the scenes look at the office, and explainer videos.

Video best practices: Just like ebooks and other forms of content, the main aim of a video should be to provide value to your audience by answering questions, providing solutions, addressing pain points, or otherwise providing relevant information.

Remember, you're creating content, not ads. Keep videos between two and three minutes, and be sure to include a CTA at the end sending viewers to a landing page or your website. Once your video is ready, upload it to sites like Vimeo and YouTube to increase exposure, embed them in complementary posts, and share them through your blog.

6. How-to Guides

How-tos and instructional content are similar to long-form blog posts that go into great depth about how to do anything from achieving a task to building something and more. The exact nature of your tutorial will depend on your audience and your industry, but this type of content is great for sharing expertise, building trust, and growing email lists.

How-to guide best practices: One of the most important things to remember with tutorials is that they must be top-quality in terms of writing because they have to be clear, concise, and precise in telling readers how to complete the task at hand. The layout and design must make the piece easy to read, should break the task into manageable steps, and should probably include graphics, diagrams, screenshots, videos, and other graphic elements to illustrate crucial points or hard-to-complete steps.

Don’t forget to include a list of required materials if applicable, and make sure you thoroughly address all the information readers need to accomplish their goal.

7. Case Studies

Case studies are a good way of making issues relatable because they use archetypal examples to illustrate common pain points and challenges your audience may face. Another reason it’s a good content choice is because it demonstrates to prospects how your brand, products, or services can help solve problems they may be experiencing, and this will foster strong relationships and build loyalty.

Case study best practices: To create an effective case study, start by summarising the problem your customer was facing. Next, go over what the solution was while providing actionable and step-by-step examples that prospects can use to repeat the process. Finally, provide a summary of the results that your customer achieved using your products or services, emphasizing how the results solved the problem and made your customer’s life better.

To make the content engaging and relatable, think about it more as a success story than a case study, and focus on the hows and whys of the story. Finally, don’t forget to provide a conclusion that includes a strong CTA.

Content is the way you present information, engage audiences, drive traffic, start conversations, and otherwise communicate with customers and prospects online. Choosing the right type of content for your business and your audience, therefore, can take your content strategy to the next level and help you achieve the goals you want to reach.

These 7 types of content are some of the most popular across the web, and by using the best practices outlined here, you'll be able to create top-notch content that will engage, delight, and encourage sharing.

Now you know what content you need - but how can you use them to elevate your internet marketing strategies? Join our globally recognised certificate course today - taught by the industry experts to find out how!

Source: Digital Marketing Institute

10 Actionable Google Analytics Tips

Google Analytics is a digital marketer's best friend. It's a rich source of relevant website data any business strategist can use to analyse their own sales process and identify areas of strength along with inefficiencies. But do you know exactly what to look for when you read analytics data?

Navigating its complex platform and putting all that data to good use can be challenging. Google Analytics can produce hundreds of different reports in seconds, thousands if you do a little tweaking. Accessing the valuable actionable data you can use to boost sales requires a bit of in-depth knowledge.

Metrics such as users, pageviews, bounce rates and session durations form the basis of these reports, but they don't necessarily tell the right story. Here are 10 actionable tips for using Google Analytics.

1. Set Up Custom Alerts

One of the biggest issues that come with the massive amount of information Google Analytics provides is the time it takes to find useful data. It can take hours for marketers to locate the type of information they need to help boost revenue. Thankfully, you can program it to create and email custom reports at regular intervals.

Start by entering the Admin section of your Analytics account. Go to the View section, select All Website Data and then Custom Alerts. From here you can indicate what kind of activity you want to be alerted to by e-mail or text message.

If you use Alert Conditions, you can customise which conditions you wish to be alerted about. There's no limit to the number of alerts you can set up. It might be best to create alerts for the type of information you monitor on a daily or weekly basis. This way you can spend less time fishing for reports and simply rely on alerts sent out by Analytics.

2. Find Your Real Conversion Rate

It's something every digital marketer experiences. Despite creating engaging and shareable content with thousands of views, few people make purchases. Conversion rates online are typically poor because many users who visit your site from an outside source aren't interested in your product or service.

But the problem is each visitor to your website is weighed equally in your conversion data. If you want to find out what your real sales numbers are, you need to filter out users who bounce away quickly.

Go to Source/Medium under Acquisition. Create a new segment where you can customise parameters. Under Behavior, adjust the Session Duration element so that anybody who stayed on your site for less than a few seconds are removed from the equation. Click Save, and you can finally get a better idea of what your actual conversion rate might be.

3. Analyse On-Site Searches

If somebody is new to your site, they may have difficulty navigating at first. It can be a big help if you have a search bar to help them find what they're looking for, and collecting on-site search data can lead to amazing insight.

On-site search terms reports show you the most common searches made on your site, including the exact keywords used. It can give you a clue as to what people might expect when they visit your website. It's a great way of gathering keyword data and can help drive up engagement numbers if you use it to provide content people want.

Find the data by going to Site Search and Search Terms under the Behavior report section.

4. See How Leads Turn Into Sales

Understanding how consumers navigate your site from the moment they click to enter until they make a purchase can help you improve the flow of sales. What causes them to choose your product and why?

Analytics can help by providing a Behavior Flow report, found in the Behavior section, to give you an idea what content people land on before deciding to buy, and what pages they tend to visit next.

If you sort it by New Users, you can get data on visitors who were not likely to be aware of your brand and shows you how they navigated your site. You can use this data to see common page sequences that you can then leverage into a better consumer experience.

5. Analyse Mobile and Desktop Sales

Mobile traffic has jumped ahead of desktop traffic in recent years and is the driving factor in traffic numbers worldwide.

Many web administrators still spend more time optimising desktop versions of their sites instead of mobile, which could be a huge mistake. If you want to get the details of mobile vs. desktop on your website, you can analyse the same and conversion rates of both platforms. This can show you where you need to focus in terms of generating sales.

Do this by using the Mobile Overview report under Audience. Once inside, segment the data by selecting your primary conversion rate or sales goal. This will sort the information between desktop, mobile and tablet traffic, including total conversions.

Pay attention to both the amount of traffic and conversion rate. If a platform has high traffic but low conversions, it's likely that platform isn't easy for users to convert on.

6. Find Site Speeds and Improve Them

Nobody wants to wait for a website that takes too long to load. Site speed is crucial to sales and search engine optimization. Slow speeds can kill sales potential before people even fully load a web page.

Analytics can show you loading speeds for specific pages on your site so you can easily see which ones need optimization. Go to the Page Timings report under Site Speed. Here you can see all of your site's pages and compare speeds.

Any pages that are slow to load could be costing you customers. If you go back to the Speed Suggestions report, you can see average load times for every page, their PageSpeed Score along with suggestions for how to boost speeds.

7. Reverse Engineer Sales

Thanks to Google Analytics, there's no need to speculate about what triggered a buyer's journey. By using the Reverse Goal Path report under Conversions and Goals, you can access concrete data and use it to reverse engineer online sales. It shows you users who made purchases on your site along with a history of pages they landed on before buying.

The first column shows you which landing page they converted on, and every following column shows you the previous step they took before the sale. By reverse engineering the process of common sales, you can figure out ways of better guiding people through each page that leads to sales.

8. Compare New and Returning Users

It's a sales question that persists even in the modern digital world, Should I try to increase customer lifetime values or focus on customer acquisition? Do I sell more to existing customers or try to bring in new ones?

Analytics has a feature to help you make that decision. Start by clicking on New vs. Returning under Audience. The table you see will show you how much of your traffic and active site visitors are new users or returning customers.

If you want more insight into how each group compares and contributes to your bottom line, sort the table by Goal Conversion Rate. Take a look at your sales in the bottom right-hand corner. If you find sales from new visitors are through the roof at a low cost per conversion, you may want to shift your focus and put more energy toward on attracting new customers.

If your sales are bolstered by returning customers who convert often and for cheap, it may be wise to focus mainly on them.

9. Determine How Many Times it Takes for a Person to Convert

One thing many salespeople wonder about is how long and how many visits it takes for customers to convert. We can find out through Analytics by using the Path Length report under Multi-Channel Funnels. It shows how many interactions a user goes through before making a purchase.

Going to Path Length in Interactions you can see the most common page visits users make before a conversion.

Markets can use this data in email and social media campaigns. It's important to understand you can't go for the sale right away. Show people the path, and they will eventually reach the decision to purchase on their own.

If you see any sales coming from a single path touch, it's probably because they came from direct links and already knows about your company. Concentrate on longer paths and remember many consumers need to be warmed up before buying.

10. Exclude Internal Traffic

It's a basic truth that we check our own websites more often than customers. It's all part of making sure everything is functioning perfectly. Unfortunately, these visits affect web data by adding more visits, but no conversions.

Analytics lets you filter out your own IP address and those of your co-workers when generating reports. Do this by going to the Admin section of your dashboard and clicking on Filters.

Create a new filter, and as a type pick predefined and exclude traffic from specific IP addresses. Enter every address you wish to exclude from your data.

Google Analytics can provide you with a goldmine of data, but it can be overwhelming if you're seeking specific information.

By following the 10 steps above, hopefully, you can get closer to finding actionable data to help you improve sales and conversion rates.

Hunger for more tips? Join our globally recognised certificate course today - taught by the industry experts to learn more!

Source: Digital Marketing Institute